Frequently Asked Questions
For FAQs relating to specific tours, please check the relevant tour page.
What forms of payment do you accept?+
Payments are taken through our secure online booking system, which utilises Stripe. Stripe accepts almost any debit or credit card, including American Express (it does not accept Diner’s Card or Discover).
Can I book with confidence?+
Yes! We know that you have a choice of tours, and we are always reviewing our offering to ensure that we are providing the best tour, combined with the best value for money and best customer care, from the minute you land on our website. We are confident that we do this, and are proud to have been awarded a coveted 5 star rating from VisitScotland every year from 2016 to 2020 for providing “exceptional” tours.
Also, we have been consistently rated as “excellent” on Trip Advisor (as of June 2021 we had 1770 5 star reviews) and are proud to be ranked as the number 1 tour company in Inverness (out of over 118!).
For those who are unsure about booking with a small company, please click on any of the following links for assurance that we are a member of the national tourism body; Visit Scotland and also of the Federation of Small Businesses.
Can I cancel my tour if I change my mind, or if I am unable to get to Inverness for any reason?+
Yes, we try to be as flexible as we possibly can with regard to cancellation, with most tours from Inverness having free cancellation up to 72 hours before the tour starts. Please see our full terms and conditions here – scroll down to read conditions for the tour you are interested in.
Do you offer guaranteed departures?+
Yes, if you book onto one of our tours then we will run this tour, regardless if anyone else has booked on or not!
The only reason we would require to cancel a tour would be due to Covid19 restrictions (this would include if one of our tour suppliers was not operating) or if the weather forecast was so bad that we or one of our suppliers (e.g. the ferry operators for our Orkney Tour) considered it dangerous to travel. If we do require to cancel the tour we will give you as much notice as we possibly can.
If we do require to cancel for any reason then we will do our utmost to accommodate you either on on an alternative tour that day, or on an alternative date.
Is it possible to pay on arrival?+
Due to high demand for our tours, we are unable to secure your booking unless you pay the full amount in advance. That being said, you are welcome to come to the bus stop in the morning and, if there are places available, you can join the tour and book/pay online on our website.
Can I take a train from Aviemore/Carrbridge/Kingussie/Newtonmore to the tour pick-up point?+
This really depends on which tour you would like to take, and information is as follows;
Yes, you can get a train which arrives into Inverness at 0753, in plenty time for departure. On the way home you can get the 2015 train.
The Big Four Tour
The first train arrives after the tour departure in the morning. However, you can return on the 0815 train.
Unfortunately, due to the early start time and late finish times of this tour, it is not possible to connect from these villages to the tour by public transport.
Ultimate Isle of Skye Tour
For your convenience, we offer a shuttle service from Aviemore, Carrbridge and Tomatin for our Ultimate Isle of Skye Tour. Please take a look at our Ultimate Isle of Skye Tour from Aviemore page for full information, and to book your tour from one of these villages.
If you wish to take a train you can take the one which arrives at 0753. As the tour returns at 2015 this is too late to get the last return train in the evening.
Can I take a train from Dingwall/Conon Bridge/Muir of Ord/Beauly to the tour pick-up point ?+
If you would like to go on the Isle of Skye Tour, Speyside Whisky Tour or Whisky & Castle Tour then yes, absolutely! There is a regular train service running between Dingwall, Conon Bridge, Muir of Ord, Beauly and Inverness, which allows you to get to Inverness in time for departure, then get back again in the evening. For more details, click here
If you would like to go on the Skye Fairy Pools Tour (0745 departure) or Orkney Day Tour (0530 departure) you will not be able to get public transport from these outlying towns to Inverness early enough in the morning, as the first train arrives at 0743.
Can I take a train from Elgin/Forres/Nairn to the tour pick-up point?+
If you would like to go on the Isle of Skye Tour, Speyside Whisky Tour or Whisky Castle Tour then yes, absolutely! There is a regular train service running between Elgin, Forres, Nairn and Inverness, which allows you to get to Inverness in time for the tour departure, then get back again in the evening. For more details, please click here If you would like to go on the Skye Fairy Pools Tour (0745 departure) or Orkney Day Tour (0530 departure) you will not be able to get public transport from outlying towns to Inverness early enough in the morning, as the first train arrives at 0748.
Can I take a train from Aberdeen/Inverurie/Huntly to the tour pick-up point?+
If you wish to travel by train from Aberdeen, Inverurie or Huntly then the following applies;
Isle of Skye Tour
This is the perfect tour for you! You can take the first train from the morning and depart on the last train in the evening. For more details click here
Skye Fairy Pools Tour / Whisky Tour / Whisky & Castle Tour
Unfortunately it is not possible to take any of these tours if you arrive on the first train from Aberdeen, as this train arrives after the tours depart. However, if you can stay in Inverness the night before the tour then you can return to Aberdeen after the tour; there is a train back late evening to Aberdeen at 2133. If you book the Skye Fairy Pools Tour and are taking this train back please let us know in advance so that we can ensure that we arrive back in Inverness by our 2100 estimated tour end time.
Orkney Day Tour
As the tour departs at 0530 and does not return until 2130 it is not possible to take the train up on the day, or return on the day to Aberdeen. You will require to stay the night before and after the tour in Inverness (but it will be worth it!).
Can I take a bus/train from Edinburgh/Glasgow to the tour pick-up point?+
Unfortunately there is no public transport from Edinburgh or Glasgow which will allow you to arrive in Inverness before the tours depart in the morning so, for all tours, you would require to arrive the night before.
If you are interested in the Whisky Tour or Big Four Tour you will be able to get a train back at the end of the day as the last train to Glasgow and Edinburgh is at 2015.
If you are interested in the Ultimate Isle of Skye Tour or Orkney Day Tour you will not be able to get public transport back to Glasgow or Edinburgh at the end of the day, as the last train is at 2015, before the tours arrive back in Inverness. Consequently, if you wish to travel from one of these cities, and take one of these tours, all in one day, then you will require your own transport (the drive takes approx 3 1/4 hours to either city).
I am planning to drive to the tour pick-up point then leave my car – is this possible?+
Is the itinerary fixed/guaranteed?+
The itinerary has been carefully planned to ensure that you get the most out of your day. However, there are factors outside of our control, such as traffic flow, road closures and adverse weather, which mean that, on rare occasions, we may not be to achieve everything listed in the tour itinerary. Consequently, we reserve the right to alter the itinerary if necessary, although this will be a last resort, and we will endeavour to visit alternative places of interest instead.
Can I bring dogs and other pets on the tour?+
Unfortunately dogs and other pets are not able to travel on our tours. If you are partially sighted or blind and use a guide dog to get around please do get in touch to discuss ways in which we can accommodate you and your dog.
Can I bring luggage?+
Yes, we do have space for a limited amount of luggage. If you wish to bring luggage please contact us before booking. There are also left luggage facilities at Inverness train station for those travelling back to Inverness (please contact the station to find out opening times of this facility prior to use).
Do I need to bring cash with me on the tour? If so, are Euros/US dollars accepted in Scotland?+
It is advisable to bring some cash (GBP £) on all tours. Credit/debit cards are widely accepted but, in some small shops (or for smaller purchases), cash is the only option.
Please note that American Express is not commonly accepted in Scotland, but Visa and Mastercard should be fine. Unfortunately very few places will accept other currencies such as Euros or US dollars.
Why should we choose WOW Scotland?+
We know that you have a choice of tours, and we are always reviewing our offering to ensure that we are providing the best tour, combined with the best value for money and best customer care, from the minute you land on our website. We are confident that we do this, and are proud to have been awarded a 5 star rating from VisitScotland every year from 2016 – 2020 for providing “exceptional” tours.
Also, we have been consistently rated as “excellent” on Trip Advisor (as of June 2021 95% of our reviews rate us as excellent) and are proud to be ranked as the number 1 tour operator in Inverness (out of a staggering 118!).
For those who are unsure about booking with a small company, please click on any of the following links for assurance that we are a member of the national tourism body; Visit Scotland and also of the Federation of Small Businesses and local tourism body; Visit Inverness Loch Ness.
Who will our tour guide be?+
Does the tour only run on the dates listed on your website?+
Yes, you’ll find the most up-to-date tour dates on our calendar. Scheduled tours will run on the listed dates but, if you are interested in a date which is not listed, please feel free to get in touch with us and we will do our best to accommodate you.
We can run private tours on most dates – please just get in touch to organise a private tour as these are not listed on our calendar. Private tour prices start from £450 for two people on a local tour.
Where can I stay in Inverness?+
Inverness is a compact city so any city centre accommodation will be walking distance (up to 20 minutes) from our pick-up point at Inverness Bus Station. Some hotels, such as the Premier Inn West, Premier Inn East and the Macdonald Drumossie Hotel, are on the outskirts of the city but all are still easily reachable from the bus station (these are all 2 – 5 miles/a 5 – 10 minute taxi ride from our pick-up point). You can see a list of suggested accommodation in Inverness and Loch Ness here.
We offer hotel pick-up and drop-off at nearly all Inverness hotels for most of our tours so, even if you do choose to stay somewhere a bit further out of the centre, please rest assured that this will not be a problem.
Do you offer foreign language tours?+
At the moment we only offer tours in English, and we are unable to offer any translation services. This is something which we are working to improve in the future but, for now, hopefully the fantastic Highland scenery can speak for itself!
Do you have any reviews?+
Should I tip my guide?+
If the tour meets or exceeds your expectations then please feel free to tip as it is always very much appreciated. However, please rest assured that tips are not expected in Scotland, so no offence will be taken if you don’t tip! Our guides keep all of their tips.
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