FAQs

We know that making the most of your time in Scotand is your number one priority so, to reassure you that the tours we provide will offer everything you need, have a look at our FAQs below.

FAQS for all Invergordon tours

FAQs for all other WOW tours

Who will be my tour guide?

Most tours are run by company owner Gordon Pearson although we do also employ some great freelance staff as well. See our staff pages for more details.

What does the price include?

Unless stated otherwise, prices are for tour guiding and driving services only.

Do you run group tours?

No, due to the bespoke nature of our tours we only take private bookings, to ensure that you get what you want out of the day. (Upon booking, we will decide on a route, then at the start of the tour we will discuss in more detail what sort of things you are interested in, what sort of place you would like to stop for lunch, whether you want to go shopping etc).

What is the maximum capacity for a private tour?

In general, our vehicles can seat up to seven people.  However, we are happy to cater for larger groups and can provide transportation in 16, 29, 49 or 53-seater coaches (with a driver and separate tour guide).

What if I need to cancel?

You can find out about our cancellation policy by clicking here.

What are your terms and conditions of booking?

Our terms and conditions  can be found here

Where can I stay in Inverness?

Click here for information about where to stay in Inverness and Loch Ness 

Do you have any reviews?

Good question – check out our TripAdvisor ratings to see what our customers say about us!

Do you speak any  other languages?

Apart from speaking English (and learning Gaelic!) our main tour guide – Gordon Pearson – also speaks a good level of German, having lived in Austria for 3 years. We can arrange for other languages on request.

What forms of payment do you accept?

We have a secure online payment systems which accepts most major cards except for American Express. We can also accept bank transfers where you accept the charges. Additionally, we can accept Paypal – although there is a 1.5% surcharge for using this facility.

Do you accept American Express?

Unfortunately not – they charge very high fees for using their cards which means we would have to increase our prices for everyone, which we don’t want to do!

Can I book with confidence?

The simple answer is yes! We know that you have a choice of tours, and we are always reviewing our offering to ensure that we are providing the best tour, combined with the best value for money and best customer care, from the minute you land on our website.  We are confident that we do this, as we have been consistently rated as “excellent” on Trip Advisor (as of January 2013 131 out of our 134 reviews rate as us excellent, with the remaining 3 rating us as “very good) and are proud to be ranked as the number 2 activity in Inverness.

We are a well established company with an excellent reputation – to find out more about this please click on any of the following links for assurance that we are a member of the national tourism body; Visit Scotland and also of the local tourism body; Visit Loch Ness.  WOW Scotland has also featured in a number of local and national publications including Wanderlust, Coast Magazine, Scotland Outdoors Magazine (p45)  and the Inverness Courier (our logo has even featured in the Hollywood blockbuster Johnny English Reborn).

What sort of vehicles do you use?

Tours are normally conducted in an executive 8 seater people carrier  (VW Transporter Shuttle SE 2.5 TDI to be precise!). This really is the best way to be transported – every seat is designed to transport an adult in comfort (unlike most smaller people carriers) and has ample headroom and leg space. As it is higher than most other vehicles there are also great views from all seats. We also have room for your luggage as well (if you have lots we can always add a roof box).  The vehicle also features functions such as individual air-conditioning and heating, as well as reading lights for each seat but, more importantly, there is lots of room so you won’t be cramped! If you have kids we’ve got them covered too as we can supply child seats.

For tours of 2 – 5 people we may substitute the minibus for a modern car, 4×4 or smaller people carrier although we will always advise you of this in advance. If you would like an upgrade to a luxury vehicle this may be possible at an additional cost.

I’m a travel agent – can we work together?

We work closely with a number of travel agents throughout the world – please get in touch to find out what we can offer you.

Can we exchange links?

If would like to exchange relevant web links with us please get in touch. To see a list of links click here.

How difficult are your hikes?

To find out more about our hikes click here.

How do I get to Inverness?

To find out how to get to Inverness click here. 

What do you wear under your kilt?

You’ll find answers to this and all other such questions on a tour with WOW Scotland!

What music do you play on your tours?

We play a selection of music, predominantly that of Scottish artists such as Runrig, The Band from Rockall, The Vatersay Boys and many, many others.  We plan to put a full list on our website soon as many customers like to buy music they have heard on the tours..in the meantime, just ask and we will give you details!

Can I work for WOW Scotland?

Perhaps – but only if you are highly passionate about Scotland and believe you can meet our high standards – click to find out more information about working for WOW Scotland

To read more about why we think you should let us show you Scotland, read about The WOW Factor here >