FAQs

Who will be my tour guide?

Most tours are run by company owner Gordon Pearson although we do also employ some great freelance staff as well. See our staff pages for more details.

Do you speak any languages?

Apart from speaking English, Scottish and Invernessian, Gordon can also speaks a fairy good level of German, having lived in Austria for 3 year .

All our driving activities are covered by QBEs Private Hire Policy – check to make sure that anyone offering you transport has a private hire policy. Our outdoor activities and hiking are covered by Leisure Insure and Jardine Lloyd Insurance – details can be sent on request.

What are your terms and conditions of booking?

Our terms and conditions can be found here

What forms of payment do you accept?

We have a secure online payment systems which accepts most major cards except for American Express.

We can also accept bank transfers where you accept the charges.

Additionally, we can accept Paypal – although there is a 1.5% surcharge for using this facility.

Can I book with confidence?

This simple answer is yes! WOW Scotland is a highly respected and established company and is a member of various trade organisations including Visit Scotland, Destination Loch Ness and Wild Scotland. We are also highly rated on TripAdvisor and have links with a number of top hotels and other organisations. We will only ever cancel a tour if ‘an act of god’ prevents us from doing so although we always try our best to offer an alternative!!

What sort of vehicles do you use?

Tours are normally conducted in an executive 8 seater people carrier (VW Transporter Shuttle SE 2.5 TDI to be precise!). This really is the best way to be transported – every seat is designed to transport an adult in comfort unlike smaller people carriers and has ample headroom and leg space. As it is higher than most other vehicles – there are also great views from all seats. We also have room for your luggage as well (if you have lots we can always add a roof box).This has added functions such as individual air-conditioning and heating, as well as reading lights for each seat but more importantly there is lots of room so you won’t be cramped! If you have kids we’ve got them covered too as we can supply child seats.

For tours of 2 – 5 people we may substitute the minibus for a modern car, 4×4 or smaller people carrier although we will let you know in advance exactly what you are getting.

If you would like an to upgrade to an executive vehicle such as a Range Rover this is also possible at an additional charge.