Covid-19 Update

Our latest updates regarding Covid-19.

Updated 22nd June 2020

Current Situation

The Coronavirus pandemic has forced us to stop operating, for now.  However, we are resuming tours as of 16th July 2020. 

Here is what we are doing differently

  • Free pick-up and drop-off from your hotel, B&B or self-catering unit*
  • Capacity reduced to 25 – 50% so smaller groups and even more room onboard!
  • Even more stringent cleaning regime (both during the tour and post tour)
  • Single travellers get a guaranteed seat by themselves

*Please contact us for details. We can pick up from most places in and around Inverness although where not possible we will meet you somewhere convenient to you.

Initially we will be offering our Isle of Skye day tour and/or our Isle of Skye Fairy Pools tour. We are also available for private tours as well as walking tours of Inverness. It is highly unlikely that our Whisky Bus or Orkney tour will run again in 2020.

We are fortunate that our 28 and 30 seater mini-coaches already offer the most leg room per passenger of any tour operator operating from Inverness. Both vehicles are built to accommodate 33 passengers, although we have taken seats out to increase space, plus reduced the boot capacity too, to enable even more space per seat. We’ve been social distancing before it even became a buzzword! Our vehicles are significantly more spacious than the 16 seater vehicles used by our main competitors. 

We expect to reduce our capacity to around 25 – 50% in order to adhere to social distancing rules of 1 – 2 metres, which will mean initially just operating with between 4 – 10 passengers (the exact maximum number depends on how many singles, couples and larger groups we have onboard in a given day).

Cleaning and hygiene protocols

Our cleaning regimes were already of the highest standards, with a full ‘deep clean’ already occurring every evening. Cleaning en-route has also always been part of what we do although this will be enhanced to ensure ‘touch points’, like handrails, are cleaned more often.

We have always offered hand sanitiser onboard, although this will now be even more readily available. 

We will also be implementing safe boarding practices. This will include offering bespoke pick-up times from hotels and B&Bs, instead of getting everyone to meet at the bus station.

At the moment we only be able to operate with one member of staff onboard, as opposed to two, as the distance between the driver and guide is less than 1 metre. Your guides initially will be limited to WOW Scotland founder Gordon Pearson, and Rob Carr. Rest assured, you’ll be in the very safe (and knowledgeable) hands.

The wellbeing of our guests and staff is paramount so, as with everything we do at WOW Scotland, you can rest assured that, when we do start operating, we will go above and beyond to ensure that our guests enjoy the ultimate tour experience in complete safety and comfort. 

Cancellations

For those guests who have booked with us for 2020 please send an email to [email protected] if you wish to cancel or reschedule your tour.  

We have a couple of refund options for you to choose from;

Credit for future tour

If you are able to hold your booking with us you can reschedule your tour any time in the next three years, and all seat upgrades are also transferable.  

We started WOW Scotland nearly 10 years ago, and have invested every hour and penny into our business.  This is going to be an incredibly tough year, and every refund we issue is money which we have to borrow from our bank. If you can hold your booking with us it enables us to look after our staff and prepare to come back stronger, offering an even better experience, in 2021.  

Full refund 

If you are unable to reschedule or hold your booking with us we will be happy to refund the tour fee in full (the only exception to this is the money paid for seat upgrades, as per our terms and conditions).  We appreciate that many people will be facing financial difficulties, and want to help as much as we can by providing a quick and easy refund process.

2021 Tours

We hope to have our 2021 tour schedule available by August 2020.  Please check our website, or send an email to [email protected] if you wish to be updated when our 2021 tours are for sale.

And finally…

We will update this page as soon as we have further information about the travel situation in the UK, and specifically in Scotland.

In the meantime, please follow us on Facebook or Instagram for inspiration.

We very much look forward to welcoming you to the Highlands very soon.

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